Refund Policy
We want every Exohive purchase to feel risk-free. This policy describes when and how hardware and subscription payments are refunded.
Last updated:
1. Hardware
7-day no-questions replacement: if a device is dead on arrival or you simply change your mind within 7 days of delivery, we replace it or refund it in full (device must be undamaged and returned with accessories).
1-year warranty: manufacturing defects are repaired or replaced free for 12 months from purchase. Physical damage, water ingress beyond the IP rating and unauthorised repairs are excluded.
Refunds are issued to the original payment method within 7–10 working days of us receiving the returned device.
2. Subscriptions
Annual plans cancelled within 30 days of purchase are refunded pro-rata for the unused period.
Monthly plans can be cancelled anytime and simply do not renew; part-months are not refunded.
If our platform uptime falls below the SLA committed in your enterprise agreement, service credits apply as per that agreement.
3. How to request a refund
Email billing@exohivedigital.com or raise a ticket from the dashboard with your order ID.
For hardware returns, our logistics partner picks up the device from your address in serviceable pin codes.
Refund status is visible in your dashboard under Billing → Refunds, and our support team is available 24×7 for questions.