Privacy Policy
Exohive Digital™ Pvt. Ltd. ("Exohive", "we") is committed to protecting the privacy of every person whose data passes through our platform. This policy explains what we collect, why, and the choices you have.
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1. What we collect
Account information: name, email, phone number and billing details you provide when you register.
Device telemetry: location, speed, ignition status, fuel level and sensor data reported by trackers linked to your account.
Usage data: app and dashboard interactions, device diagnostics and support conversations, used to improve the product.
2. How we use your data
To deliver the tracking services you subscribe to — showing positions, generating alerts and building reports.
To provide support, process payments and send service notifications you have opted into.
In aggregated, anonymised form to improve routing, uptime and analytics quality. We never sell personal or location data to third parties.
3. Storage & security
All data is stored in Indian data centres, encrypted with TLS in transit and AES-256 at rest.
Access within Exohive is role-restricted and audit-logged. We follow ISO 27001-aligned security practices and conduct periodic penetration testing.
Telemetry is retained for the duration of your subscription plus 90 days, after which it is permanently deleted unless law requires otherwise.
4. Your rights
You may export or delete your account data at any time from the dashboard or by writing to privacy@exohivedigital.com.
You control who in your organisation sees which vehicle — visibility rules and audit logs are available on all plans.
For grievances, contact our Data Protection Officer at dpo@exohivedigital.com. We respond within 7 working days.